Privacy

Except as otherwise provided, we will not wilfully disclose any personal information regarding our Web Site users without first obtaining their approval, unless required to do so to satisfy a legal obligation.

By using our Web Site, you agree to the collection and use of your information as outlined in this policy.

We do not collect any personal information about you from your use of this Web Site, except where you have specifically provided us with that information. If you specifically and knowingly provide any personal information to us via this Web Site, you consent to us using that personal information lawfully at our sole and absolute discretion. By using our web site, you also agree that you must obtain the consent of any third person whose personal information you post to this Web Site.

We keep a record of the IP addresses from which users access our site. This logged data is used by us for internal administration, and to analyse the ways in which people use our site. The resulting information helps us to keep improving the services we offer you, but cannot be used to identify you personally.
 

Storing Repeat Visitor Information

Cocoon Petite Living uses an encoded computer file named a "cookie" to store information of a transitory nature when you visit the site. The cookie accepted by your computer is discared automatically as soon as you exit your web browser and leaves no enduring record readable by us or any other party, unless you use the "Auto Login" facility for order placement, in which case a cookie is stored on your computer which identifies your client account number with us so you can be automatically logged on when you return to the site. Please note the latest versions of most browsers allow you to change the settings to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not, however if you chose not to accept cookies you will not be able to log on automatically, or place on line orders.
 

Disclosure of Information

We may share general information about the use of our site with advertisers, sponsors, and other third parties. However, we do not disclose any personally identifiable information to any third party without your approval. On occasions it may become necessary to release personal information, including if we are required to do so to satisfy a legal obligation. For example, we may disclose the total number of "hits" our sites receive, or how often the average user visits our site. Further, as a necessary adjunct to the proper operation of our Web Site, our staff and technical contractors, who are subject to obligations of confidentiality to us, may gain access to personal information as part of their service.
 

Email Received via the Web Site

We receive and reply to email from Web Site users on a regular basis. For archive purposes we retain copies of most email sent to us. We do not anticipate that the information in the email we receive or send will be disclosed to any third party without the permission of the sender, either express or implied, unless required or necessary as specified in the previous paragraph.
 

Web Links

Our Web Site may from time to time contain links to other sites that are not affiliated or associated with, or controlled by us. Please be aware that these other sites may be owned or developed by people over whom we have no control, and accordingly we are not responsible for their privacy practices. This Privacy Policy applies only to those parts of our Web Site within our control.
 

Credit Card Security

At Cocoon Petite Living we do our best to provide a safe online shopping experience. Protecting the safety of your credit card information is important to us. We use the highest strength Secure Sockets Layer (SSL) 128 bit encryption to transmit your personal and credit card details with absolute security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website's servers.
 

Flexible Payment Choices

Cocoon Petite Living accepts the following credit cards:

  • Visa
  • Mastercard
  • Bankcard
  • American Express

If you do not wish to use your credit card over the Internet, you can purchase via the phone by calling one of our friendly staff on (07) 3367 1173. We also offer direct debit facilities so please email or call us for account details. 
 

Changes to this Privacy Policy

We may change this Privacy Policy from time to time at our discretion and without notice. If any such changes are made, we will make all reasonable effort to bring those changes to the attention of our Web Site users. An updated version of our Privacy Policy will be maintained on this Web Site so that you remain aware of the data we collect, how we use it, and under what circumstances we disclose it.
 

Further Information

Please feel free to contact us at info@cocoonliving.com.au if you have any questions, comments or would like more information concerning privacy issues.